A live chat is one of the channels of communication offered by some web hosting suppliers as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a call with a representative. What's more, if the trouble that you have requires some time to be investigated and taken care of, you'll be able to do something different at the same time rather than just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service absolutely free provided that you have web accessibility even if your web hosting supplier is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat support service for all of the cloud web hosting plans that we offer and we can assist you with almost everything live. If you don't have an account with us yet, we can provide you with more details about the plans so as to help you to choose the most suitable package. If you are an existing client, we are able to help you with any general or billing issue and also with lots of common technical issues, for instance an email address setup in a desktop email client. If you can't phone us for some reason or you're in some country where we do not have a local phone number, the live chat will be the best choice to get in touch with us. Needless to say, some situations need more time to examine and test, so you'll have to open a support ticket to our technicians, but nonetheless, we are able to save you time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with all of our semi-dedicated plans, you can get the the right answers for any questions you may have or get a lot of troubles resolved without delay. The chat service is online every day, therefore you are able to talk to an agent even on holidays and weekends. If you are unsure which package would be better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you're an active customer, you will be able to receive more details about account settings, billing issues along with various common technical troubles you may have, for example when you cannot install an email account in a client on your personal computer. Our live chat can save you plenty of time no matter where you are or when you contact us.