Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Guarantee

  • Our group of service technicians will try their best to answer to your help enquiries in up to 1 hour. If, however, the difficulty you have stumbled upon calls for the help of the Admin =Dept,= we are going to address the ticket to the technician on duty and will write a comment to let you know.

  • Top quality support service
  • Top–class Client Assist Service

  • Our client assist team will be on duty for you 24/7/365 to to attend to all service demand tickets that you submit. We offer customer support for the apps that are pre–installed on your machine. These include our custom designed Web Site Control Panel, the selected Operating System and also the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Web Site Control Panel that is offered without charge with your VPS provides you with an inbuilt article base. You’ll see a variety of comprehensive how–to content articles and a variety of step by step video lessons that present all the normal web site administration jobs. You can start using them by pressing the Help or Video keys in the upper right part of each Control Panel section.