A 99.9% Server Uptime
Our cloud web hosting system is based on a reliable, top–quality hardware architecture and a strongly tweaked variation of Linux. That’s why, no matter what your site is, or how many website visitors you’ve got, or even if there is a denial–of–service assault, our physical servers will remain up and your websites will remain online.
Our cloud web hosting plans plans include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is essential to also set up your own network architecture. For this reason, we built a custom internal network in all our datacenter facilities. Based on enterprise–class Juniper routers and switches, our internal network allows for blazing–fast data transmission speeds and is also fully redundant.
Hence, you will enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, regardless of which web hosting plan you have selected.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re disappointed with our services, or if you think that they are inadequate, or if you decide that you want a VPS plans instead of a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domain names even if you cancel your account with us.
24/7 Technical Support
If you have ever had to wait around for hours to receive a response, you are aware of how irritating this can be, even more so when your website is on the line. This is why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be right here and they’ll respond to you within 1 hour. And the best part is that their average ticket response time is just twenty minutes!