A 60–Minute Ticket Response Time Guarantee
All your help requests will be attended to within maximum 1 hour after the trouble ticket or e–mail was received. If your issue needs further assistance from an administrator, we will forward the support ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for arriving at the optimal solution. If you make use of our Managed Services package, all of the server administration tasks included there will be completed whenever you decide.
A Premium Tech Support Service
Our help desk support staff will be online for you 24x7 should you require help with our Web Site Control Panel or with any of the apps that we preinstall for your convenience on the dedicated web hosting server. Furthermore if you need help with all the regular administration tasks on your server, you can examine the Managed Services package, which includes backup storage space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our free–of–charge Web Site Control Panel, which boasts an in–depth knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance with the Web Site Control Panel, just hit the Help or Videos buttons located in the top right corner.