Customer Support Channels
A 1–hour Response Guarantee
Delivering high quality support in a timely manner is our main priority, so we support each cloud web hosting plans plan with a 1–hour ticket solution warranty. When you post a ticket or send us an e–mail, our user technical support team will do all they possible can to give the most adequate resolution for your issue and to offer you guidance quickly.
A Top–quality Support Service
Our technical support service is delivered by a group of skilled technicians that are ready to react to your questions right away. You’re able to get hold of the tech support team crew by starting a help and support ticket from your Web Site Control Panel or by sending us an email. On business days, you may also call us on the telephone or use the online chat option.
An Intuitive Help Section
We have integrated a huge practical knowledge base into the Control Panel so its possible to have effective step–by–step directions whenever you want. Each section of the Control Panel has its own contextual help area featuring a group of how–to articles. We have also made educational videos to give you a greater idea of precisely how to execute any given job.