24/7 Customer Support in Cloud Web Hosting
All of our cloud web hosting plans include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our solutions before you make a purchase or you're a current client and you have any kind of question or some issue, you're able to contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any troubles that need extra time to research and take care of. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted max reply time of just 1 hour, therefore no matter what your trouble is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 support services even on official holidays. All of your sites will be available all of the time and so will we. With various connection options, you can select the most convenient way to contact us and inquire about our solutions if you don't have an account yet, or get assistance if you're already one of our customers. You are able to give us a call, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour response time guarantee, although it rarely takes over 20 minutes to get assistance regardless of the nature of the issue. Using our customer and tech support services, we'll be there for you whenever you need us, not several days after that.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will benefit from timely support when you buy a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so if you open a support ticket from your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the matter in question needs longer time to be resolved or if it needs to be forwarded to our admins, because it is far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.