Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with many other hosting companies, the trouble ticket system that we are using with our cloud web hosting plans is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember several sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one location. So, if you have an enquiry or run into a predicament, you can get in touch with our support team members instantaneously. Our system comes with a smart search option. This goes to say that even if you have sent a myriad of tickets over the years, you’ll be able to track down the one that you need without any hassles. Plus, you can check knowledge base recommendations for tackling commonly experienced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you want to contact our customer service staff, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of using an entirely different support platform like you will need to do with most hosting companies on the market. Our integrated trouble ticket system will permit you to post a new ticket effortlessly and to look through older tickets using a smart search filter. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can accomplish all of the above-mentioned activities without logging out of your Hepsia Control Panel at any time, which means that if you bump into any issue or have a query, you can touch base with our technicians and resolve the issue at hand in less than 60 minutes through one single support platform.