A ticketing system is the most common correspondence channel that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to solve a problem that requires a certain amount of time to examine or that needs to be forwarded to a server administrator. In this way, all replies added by either party will be stored in one and the same place in the event that someone else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to perform a certain procedure or to contact the company’s client care team. If you would like to administer a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. On top of that, it might take a considerable span of time for the provider to answer your tickets.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we are using with our cloud web hosting plans is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember several sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one location. So, if you have an enquiry or run into a predicament, you can get in touch with our support team members instantaneously. Our system comes with a smart search option. This goes to say that even if you have sent a myriad of tickets over the years, you’ll be able to track down the one that you need without any hassles. Plus, you can check knowledge base recommendations for tackling commonly experienced obstacles.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you want to contact our customer service staff, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of using an entirely different support platform like you will need to do with most hosting companies on the market. Our integrated trouble ticket system will permit you to post a new ticket effortlessly and to look through older tickets using a smart search filter. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can accomplish all of the above-mentioned activities without logging out of your Hepsia Control Panel at any time, which means that if you bump into any issue or have a query, you can touch base with our technicians and resolve the issue at hand in less than 60 minutes through one single support platform.