You will find plenty of cloud web hosting suppliers out there, yet the majority of them are resellers who have restricted resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can receive through this particular way of communication will vary depending on the supplier - a few of them provide professional phone support, various others offer general and customer support only since some matters are more time-consuming and it's quicker to be resolved through a trouble ticket, particularly if the situation has to be escalated. Nonetheless, it's good to find that you can always reach your website hosting provider as there're plenty of small-scale problems that can be resolved effortlessly and in a timely manner with a telephone call, not mentioning that you are able to get more info regarding the services before you become a client.

Phone Support in Cloud Web Hosting

All our cloud web hosting plans include phone support fourteen hours per day even on official holidays, so that if you don't have an account yet, you will be able to call and learn more about our solutions or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you're able to contact the number which is closer to you. If you're an existing customer, we will assist you in a timely manner with any kind of general and billing issues and with multiple technical issues to save you time and efforts - we acknowledge the fact that in some cases it's quicker to speak with a live person so as to get things done without delay. Of course, some issues cannot be resolved on the phone, so in such a case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

When you want more info regarding the semi-dedicated plans that we supply, you're able to call one of the three support lines we have worldwide - in the United States, Great Britain and Australia. In this way, you have the option to check in advance whether our solutions will be appropriate for your websites. If you are already our customer and you have a semi-dedicated account, you're able to contact us on the phone for 14 hours a day about any type of billing or general questions. For strictly technical troubles you will need to use our ticketing system in order to contact our technical support because someissues just need additional time to be resolved, but we will assist you on the phone with countless minor technical issues as well, saving you the time and efforts.