Should you ever face a problem with your site and be unable to resolve it on your own, ask the hosting provider’s tech support staff to help you get the website back online. A quick resolution would be the best-case scenario, but many hosting companies answer within 24 hours or even more, especially if you’re dealing with a hosting reseller. Even if your problem can be resolved without much effort, your website may not function properly or it may not be reachable whatsoever for a prolonged period, so you may lose prospective clients because it’s highly unlikely that anyone would be enthusiastic to come back to a website that is faulty. For this reason, you need to make certain not only that you can reach your web hosting company, but also that they can respond and assist you in a timely manner. If a software app update doesn’t proceed smoothly or you delete something mistakenly, for instance, the website should be fixed promptly in order to avoid elongated inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum response time for any client support ticket that you post or any email that you send is only one hour, even in case you contact us during weekends and official holidays. Whatever the nature of your query or issue might be, we will lend you a helping hand right away and will give you the necessary information to fix any problem with your websites. The real response time usually does not exceed 15 to 20 minutes, which is why you can forget about waiting for hours to get a problem resolved or even worse – waiting one whole day only to get an answer that more info is needed while nothing is sorted out. We will offer you assistance in a jiffy because we understand how priceless time can be in the dynamic electronic realm. The sixty-minute response time guarantee is valid for any technical or billing question that you might have about our cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff members will be at your disposal all the time and they’ll respond to any support ticket that you send through the web hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you’ve got a general enquiry with regards to your semi-dedicated server or you encounter a certain difficulty and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24/7 to address any technical, billing or general issue. If you contact us about anything that is within our capacity, we’ll sort it out before we reply to you, which implies that you will not have to wait around for hours or days while the problem lingers. If there’s something that you have to do on your end, we’ll provide you with the required info – what possible solutions to try, what actions to take, etc.